We're here to assist you! Use the contact form below to get in touch. Whether you're interested in our services or need support with an existing order, our team is ready to help. Reach out today – we look forward to hearing from you!
Support email
info@primebiosupps.com
For collaboration
info@primebiosupps.com
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Message our Sales or Support teams on WhatsApp for quick and personal assistance.
Sales
New here? Message our Sales team on WhatsApp — we’ll answer your questions, and explore your needs.
Our shipping costs and delivery times are detailed in the pricing sheets we share once we are in contact. Costs vary depending on the destination country, shipping line, and package weight.
How do I manage customer returns with Prime Bio?
We offer in-house return handling.
What's your onboarding process? How do we start?
Once we have agreed we will :
• Connect your store
• Inbound your stock
The full onboarding process typically takes around 1 day, after which we can begin fulfilling your orders.
How fast do you fulfill orders after they’re placed on Shopify?
We aim to fulfill orders within 12 hours on business days. Orders placed after 6PM CST (China Standard Time) will be processed the next working day. Our warehouse operates at reduced capacity on weekends.
