Help Center

Answers to questions you might have

Hear the experience of working with Prime Bio Labs from other brand owners that have experience the impact first hand.

General Questions

Will my customers see that my product is shipped from China?

No, we conceal the China origin for most countries. We achieve this by only sending the last-mile tracking link to customers once the order arrives in the destination country. Packages are pre-labeled for domestic shipping, and we inject them directly into the local delivery carrier’s network. This makes it appear as though the package is traveling from a local fulfillment center, providing your customers with a localized delivery experience, complete with a local tracking number and custom packaging.

Is there a minimum order volume to work with Prime Bio Labs?

To maintain our high standards of quality and efficiency, we don't have a minimum order volume but we do have a minimum order quantity (MOQ) of 500 units.
Before working with us, you’ll need to place a first production order of at least 500 pieces.
This ensures we only work with serious, active brands who are ready to scale — allowing us to deliver the best possible service and long-term support.

Why are your rates so competitive compared to other 3PLs in China?

Our competitive rates are the result of strong partnerships with major logistics partners worldwide and a focus on volume over profit. We have established relationships with leading carriers, allowing us to secure sharp pricing. Additionally, our lean profit margins enable us to offer competitive rates while providing top-notch service. Our goal is to help you maximize your profits and achieve your growth objectives.

How does Prime Bio Labs handle returns?

We partner with strategically located warehouses to facilitate returns and create return labels. This helps keep return logistics efficient while maintaining your brand’s reputation.

Can returns be sent back to the China warehouse?

Yes, although we recommend handling returns locally to avoid brand perception issues and reduce costs. Our warehouse can accept returns to China.

What if a parcel goes missing?

In the rare event a parcel goes missing, we promptly flag it with the carrier and coordinate with customer service teams to investigate. If the issue is confirmed to be the carrier's fault, we take full responsibility and offer a FREE reshipment to maintain customer satisfaction.

Can I use custom shipping packaging?

Yes, we can accommodate custom shipping packaging. We have our own custom packaging factory, allowing us to create unique packaging that reflects your brand. If you already have custom packaging, you can send it to our warehouse, and we will use it to pack your orders. This ensures that your customers receive a consistent and branded experience from start to finish.

Why not work directly with a Chinese supplier/agent?

Because that’s exactly what most brands do — and it’s also why most of them get stuck.

Here’s why serious brands work with PrimeBio instead:

✅ No middlemen, no markups — we are the factory
✅ Guaranteed quality & certifications (GMP, FDA, ISO)
✅ Full branding, packaging & dropshipping support — most factories don’t offer that
✅ Western communication & 24/7 support — no language barriers, no ghosting
✅ Faster production & fulfillment — no delays, no excuses
✅ Legal compliance — our products are eligible for offline retail (Target, Walmart, EU chains)

If you want to build a real brand, you need a partner — not just a supplier.

That's why brands scaling to 6–8 figures choose PrimeBio.