Frequently Asked Questions
General Questions
Will my customers see that my product is shipped from China?
No, we ensure that all shipments are branded to reflect Prime Bio Supplement Labs, maintaining a consistent and professional appearance for your customers.
Is your supply chain workable with bigger packages and weights, or are there restrictions?
Yes, our supply chain is equipped to handle a variety of package sizes and weights. Please contact us at info@primebiosupps.com for specific requirements.
What type of products work best for this shipping method?
Our shipping methods are optimized for dietary supplements and health products. If you have specific products in mind, reach out to us for tailored advice.
Is there a minimum order volume to work with Prime Bio Supplement Labs?
We strive to accommodate businesses of all sizes. For detailed information on order volumes, please contact info@primebiosupps.com.
Why are your rates so competitive compared to other 3PLs in China?
Our strategic partnerships and efficient logistics allow us to offer competitive rates without compromising on quality.
What are the main benefits of switching from local fulfillment to shipping DTC from China?
By shipping directly from China, you can reduce costs, improve delivery times, and streamline your supply chain.
How does Prime Bio Supplement Labs handle returns?
We have a comprehensive returns policy to ensure customer satisfaction. Details can be provided upon request.
Can returns be sent back to the China warehouse?
Yes, returns can be directed to our China warehouse. Please contact us for the return process and address details.
What if a parcel goes missing?
In the rare event of a missing parcel, we will work diligently to resolve the issue, including reshipment or refund as appropriate.
What is the maximum product weight that can be shipped?
We can accommodate various product weights. For specific weight limits, please reach out to info@primebiosupps.com.
I offer next-day shipping. Can you accommodate a hybrid model?
Yes, we can work with you to develop a hybrid shipping model that meets your next-day delivery requirements.
Can I use custom shipping packaging?
Absolutely, we offer custom packaging solutions to align with your brand identity.
What are the fees when working with Prime Bio Supplement Labs?
Our fees are competitive and transparent. For a detailed breakdown, please contact us directly.
Why not work directly with a Chinese supplier/agent?
Partnering with Prime Bio Supplement Labs ensures quality control, reliable logistics, and dedicated customer service, which may not be guaranteed when working directly with suppliers.
Shipping
Which freight forwarder does Prime Bio Supplement Labs use internationally?
We collaborate with reputable international freight forwarders to ensure timely and secure deliveries.
What is the average dispatch time?
Our average dispatch time is within 3 business days post-production.
What countries do you ship to?
We offer global shipping services. For specific country availability, please contact info@primebiosupps.com.
What products do you ship?
We specialize in shipping dietary supplements and related health products.
For any further inquiries or specific concerns, feel free to reach out to us at info@primebiosupps.com.